REFUND, RETURN AND CANCELLATION POLICY
REFUND AND RETURN POLICY
- No cosmetic products and crystals displayed on the portal is subjected to any refund or return.
- To claim any refund or return, the customer must raise the relevant problem within 7 days of receiving the shipment.
- If Refunds get approved, it will be processed within 7 days and further will be initiated/credited within 10-12 working days.
In case of COD orders, account details will be requested for the initiation of the refunds.
In case of Prepaid orders through Credit Card, Debit Card, or Net Banking, the amount will be refunded back to the account from which it was paid within 10-12 working days.
- If you failed to recieve the ordered shipment within 15 days of the order placement, you will be entitled to claim the refund (the order amount paid).
- We endeavor to serve our clients with the best experience. We do not facilitate cancellation for products once placed. However, you can make an addition to your current order/exchange the product with the same value item till the time it is under pending pickup.